All the apartments have their own special conditions. These conditions are explained in this page, on the appartment page and also on the email that you receive when making a reservation. Please read it very carefully. By making your reservation you confirm that you are accepting all the conditions.

After concluding the payment of the reservation fee, you will receive an email confirming it with all the details regarding your reservation. It is very important you read it carefully and print it in order to present on the check-in!

Each owner determines its individual payment conditions. By making your reservation you are accepting these.

It is not allowed to lodge more people than the agreed in the reservation contract.
The neighbors rest will be strictly respected, therefore you have to keep silent from 22.00 to 07:00h either in the apartment or when arriving late at night.
It is demanded a very special attention and careful closing of the doors of the building and of the apartment.
The next point is extremely important so it won't be permitted any excuse:
The owner or contact person has the right to demand the signature of a reservation contract upon the arrival to the apartment and the total check-in amount of the rental payment.
The owner or contact person has the right to change the lodging due to failures without solution or other extreme causes. Go2oporto is not responsible for these inconvenient situations.
The lease should, according to the law, respect the contract, being forbidden to use it in illegal activities or disrespectful to the good environment, and respecting the rules of good living and quiet.
The tenants who break the rules will be sent off the apartment without any money return.

Thefts

We are not responsible for any thefts that may occur inside the apartments.

DEPOSIT

The owner reserves its right to demand a deposit when you arrive, to assure that the apartment will be taken care of. That amount of money will be returned to you at the checkout, if the apartment doesn�t present any kind of damage.

Reasons why you won't get your deposit back:
Not delivering every set of keys.
Not leaving the apartment until the maximum time allowed.
Not looking up to the apartment, its furniture and electrical devices.

Changes

The dates can be changed according to the following situations:
Increase in dates: if the apartment is free to those dates the change is possible and will take place after the payment of the difference in the new reservation price.
Reduction in dates: is possible, if communicated with one month of precedence. You will not be entitled to any refund related with the reservation cost.

The number of people can be changed according to the following situations:
Increase in the number of people: if the apartment has enough capacity and extra people is allowed it will take place after payment of the difference in the new price of booking.
Reduction in the number of people: is possible, if communicated with one month of precedence. You will not be entitled to any refund related with the reservation cost.
The first change to the reservation won't have any cost, but from the second change on it will have the cost of 20 euros.

It is the responsibility of our custommers to select an apartment zone that will please you and meet your expectations.

Cancellations

In order to cancel your reservation, you need to contact us by email to: cancellations@go2oporto.com with your reservation id number.